Support
Contact us
The fastest way to reach support is by email. Please include the screen or feature you were using, what you expected to happen, and what actually happened. Screenshots help.
Los Angeles, CA, USA
Service status
If the app is not loading or features are unresponsive, first try a hard refresh (or close and reopen the iOS app). If the issue persists, email support@eligico.com with the time of the incident and a screenshot. We’ll confirm whether it’s a known issue and a fix ETA.
Frequently asked questions
I can’t sign in — what should I do?
Confirm you’re using the latest invitation link or credentials issued to you. If your company needs onboarding, use Request Business Access. If you’ve lost access, email support@eligico.com from the address associated with your account so we can verify your identity and reset access.
How do I view an invoice or estimate that was emailed to me?
Open the secure link in the email (it begins with https://app.eligico.com/i/…). The link opens a read-only view of your document. You can download a PDF from the same page. If the link has expired or returns an error, reply to the original email or contact support@eligico.com for a new link.
How do notifications work in the iOS app?
The app currently focuses on secure access to EliGico business records and in-app updates. If native push notifications are added later, iOS will ask for permission first. We do not use notifications for marketing.
Is my data secure?
All traffic is encrypted in transit (HTTPS). Privileged endpoints require an admin key, and your data is stored on access-restricted servers in the United States. See our Privacy Policy for full details on how we collect, store, and protect information.
How do I request my data or delete my account?
Email support@eligico.com with the subject line “Privacy Request.” We’ll verify your identity and respond within the timeframe required by applicable law (typically 45 days for California residents, 30 days under GDPR). Some records (e.g., invoices) may be retained where required by tax law.
The iOS app is crashing or behaving oddly — what helps?
Try these steps in order: (1) force-quit and reopen the app, (2) restart your device, (3) confirm you’re on the latest version of the app and iOS, (4) email us with your iOS version, app version, device model, and a description of what you were doing when it crashed.
Can clients use the app on iOS too?
Yes. Clients, vendors, suppliers, and companies with approved onboarding can install the iOS app and sign in with the credentials provided for their business account. Users who only need to view a single invoice or estimate can use the secure web link or document number sent by email — no app install required.
How do I report a bug or request a feature?
Email support@eligico.com. Please include: what you were trying to do, what happened instead, the screen you were on, and a screenshot if possible. Feature requests are reviewed weekly.